Quotes & Payments
How written quotes and verified invoices handle payment
2026/07/22
CustomWheelset is a quote-only website. Submitting a form does not create an order, invoice, payment request, or production authorization. The public site does not accept checkout payment.
Review the Written Quote
Before payment, review the written configuration and quote. It should identify:
- The transaction party and payment recipient.
- Rim, hub, freehub, spoke, finish, logo, quantity, and packaging details.
- Price, currency, payment schedule, and quote validity.
- Lead time, shipping method and cost, duties, taxes, and responsible parties.
- Warranty, crash replacement, returns, and remedies.
Website price or cost, weight, MOQ, lead time, parts availability, logo, warranty, and shipping information is a Planning estimate until confirmed in the written quote or invoice.
Verify the Invoice and Payment Instructions
Use only the payment method and recipient stated on the verified quote or invoice. The document must identify the transaction party before funds are sent. If the identity, account, amount, currency, or instructions change, verify the change through support@customwheelset.com.
Never send card numbers, banking credentials, wallet credentials, passwords, or one-time security codes by email, chat, or the quote form.
Currency and Provider Fees
The written quote should state the currency and which product, shipping, tax, duty, or service costs are included. A bank, card issuer, wallet, intermediary, or payment provider may apply its own exchange rate or fee. An external charge is not included unless the invoice says so.
Production Authorization
A quote request does not start production. Production begins only after the configuration and required payment step are accepted under the written terms. The catalog lead time of 15 to 40 days is a Planning estimate. The applicable schedule is stated in the quote or invoice.
Payment Records
Keep the accepted configuration, quote, invoice, payment reference, and confirmation message. If payment appears successful but is not acknowledged, contact support before paying again. Include the reference, payment time, amount, currency, and provider reference, but never send private credentials.
Contact
For quote or payment questions, email support@customwheelset.com.